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Terms and Conditions

Consulations

Booking:

  • All consultations must be booked and paid for in advance and are subject to availability. (Same day appointments are not available)
  • All consultations are booked for a specific length of time and must start and finish on time.
  • Allotted time for a trance consultation includes 10 minutes for: an explanation of trance and how Master Chou works and, for Sarah to get in and out of the trance state.
  • All communication with Spirit is an experiment and therefore, cannot be guaranteed.
  • Any discounts, special offers or gift vouchers offered or provided by Sarah Tyler-Walters are subject to availability and at our discretion.
  • Should you not be satisfied with the content of a consultation, please notify us immediately, and a full refund will be issued.
  • Sarah Tyler-Walters reserves the right to amend their prices at any time without prior notice. Prepaid appointments would not be changed.
  • Sarah Tyler-Walters reserves the right to amend the location of any in-person consultation and will provide as much notice as possible.

Payment:

  • All consultations must be paid in advance in full, no later than seven days before your appointment. (Non-payment will lead to cancellation)
  • Payments are via PayPal or Cheque.
  • All prices quoted are in UK Pounds Sterling (No other currencies accepted)
  • Via PayPal - Use the Shop on our website (http://www.trancemedium.co.uk) or directly at www.paypal.me/sarahtylerwalters
  • Via Cheque - Cheques are payable to Sarah Tyler-Walters. Please request the address at the time of booking. Your session will be cancelled immediately if the cheque bounces and, you will be required to pay any charges incurred.

Cancellation:

  • To cancel your appointment without charge, you need to give notice at least four days before. We will refund the full amount paid at our earliest convenience.
  • Cancellations received less than four days before the date will not be refunded.

Recording:

  • We record all trance consultations (as mp3's) for your benefit. Sarah Tyler-Walters does not guarantee this. The audio is made in the best condition possible at the time and can not be improved or altered afterwards.
  • The mp3 files are sent via the internet through www.wetransfer.com. We aim to do this within seven working days after your session; unless others advised.
  • Should you wish to record a consultation session yourself, you must get our consent in advance. Video is not permitted.

Via Skype:

  • Consultations via Skype require that you have a good broadband connection. The video camera is not necessary and having it turned off can improve the signal and quality of the sound.
  • Wearing a headset with a microphone is recommended.
  • Skype is not perfect, and on occasion, the sound can break up or become garbled due to an insufficient signal. Should this happen during a Skype session, and the conversation becomes difficult to continue, Master Chou or Sarah may bring the appointment to an end and reschedule. Should you decided to proceed, you will be accepting the poor quality of the sound and the disruption. If you agree to end, a rescheduled appointment for the remaining time (subject to availability) will be arranged.
  • Should Skype disconnect during a trance consultation, Master Chou will wait a few minutes for you to reconnect. Our Skype is set to "auto answer"; you only need to call us again.
  • If reconnection does not happen within a few minutes, we will cancel the session. Any refund or rebooking will be at our discretion. Please ensure you have a good broadband connection before booking this type of appointment.

Delays:

  • Should you be delayed for a consultation, please notify us immediately. (Ideally by text message)
  • Should you be delayed by less than 15 minutes, your appointment can go ahead and will end at the prearranged time with no refund for the time lost.
  • Should you be later than 15 minutes, your session will get cancelled, and there will be no refund.

Gift Vouchers:

  • All Gift Vouchers must be paid for in advance and used within six months of being issued.
  • Consultations made using a gift voucher are subject to our standard terms and conditions.
  • Please note they are only redeemable against consultations supplied directly by Sarah Tyler-Walters at her premises.

Events

Booking:

  • If a deposit is required to secure your place, it will have a deadline date for payment and be non-refundable.
  • Your place will be released if the deposit does not arrive on time.
  • The remaining payment or full amount is due by the date specified in the event description.
  • If the remaining or full amount does not arrive on time, your place will be forfeit.

Payment:

  • Payments are via PayPal or Cheque.
  • All prices quoted are in UK Pounds Sterling (No other currencies accepted)
  • Via PayPal - Use www.paypal.me/sarahtylerwalters
  • Via Cheque - Cheques are payable to Sarah Tyler-Walters. Please request the address at the time of booking.

Cancellation:

  • To cancel your place without charge, you need to give notice at least seven days before. A refund will then be issued. Deposits will not.
  • Cancellations received less than seven days before the date will not be refunded.
  • Should Sarah Tyler-Walters cancel the event due to insufficient numbers or other circumstances, a full refund (including any deposit) will be issued.

Shop

Downloads:

  • We own the copyright to all recorded material, and you cannot distribute or share them with anyone else via any means without our written permission.
  • The link and information are sent via email when you purchase a recording as a download. Downloads are in mp3 format.
  • Payment in advance required for all purchases from our SHOP. Cheques will be banked before goods or services sent.
  • Visualisation and information documents are a guide or tool; Sarah Tyler-Walters does not guarantee any results from using them.

Copyright

Sarah Tyler-Walters has the copyright on all material on its website; you are not permitted to copy, distribute or share any of it without our written permission.

Last updated October 2019

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London, W10 4DQ, UK

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Opening hours: Tue to Sat 10am to 6pm
Appointments: Wednesday to Saturday
Office admin: Tuesday

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